Troubleshooting & Miscellaneous

Can't find what you're looking for? Search above or check here for all our ad hoc Knowledge Base articles.

• How do I add choices?
• How do I remove users from specific Team(s) in bulk?
• How to archive unused resources
• Centercode Hosted Files and Attachments FAQ
• Some users report seeing some Notices, but not all
• Why is my report not loading?
• How do I update possible selections in my Survey, Feedback form, Test platform, or User profile?
• How do I link testers to submit a Survey, Test platform, or User profile?
• How do I update a question or field on my Survey, Test platform, or User profile?
• How do I customize my site's fonts?
• How can I allow users to bypass required forms?
• Why is my project creation stuck at step 10/11? Why is my project taking so long to be created? Why did I receive a -1 error?
• Browser extensions may affect how you interact with your Centercode implementation
• How do I duplicate Feedback?
• Why is There a 5GB Size File Limit For Uploading?
• How do I remove a Notice?
• Project Name Dynamic Tag
• Why is my report missing data?
• Why do I get "You do not have the necessary access to view this Test Platform"?
• Why am I missing the Homepage and Management menu Feedback buttons? How do I enable them?
• How do I access email logs?
• How do I reset a community notice?
• How do I add date and timestamps to Agreements such as an NDA or TOS?
• Why does my Email/Content say I'm over the character limit?
• Subscription Controls for Legacy Forums
• What does "This opportunity is not available" mean? How can I fix this?
• What do the various Download Log entries mean?
• Tester Reports Unable to View Feedback
• How do I enable Multiple Workflows?
• Why are teams missing in Workflow?
• Why is my Survey empty in Survey Management?
• How do I change the format of my global Date/Time display?
• Why do I keep getting kicked back to login?
• What are these unsaved Filters/Views?
• How do I clear my web browser cache?
• Knowledge Base Quick Reference
• "Unable to reset password" error explained
• Advanced Options Glossary
• Users aren’t receiving emails / Users aren't receiving email verifications
• Why can't I remove a particular user?
• Users report "The page you are attempting to access is unavailable."
• I'm assuming a user. Why can't I see Notices? Why can't I see surveys in the Activities menu?
• When downloading images or videos, why am I getting "Failed - Forbidden" XML files instead?
• Why am I getting 0 results in User Management when my Filter is correct?
• What happens to User data when a User opts-out or is removed?
• How do I reset a User Password?
• How do I merge two user accounts into a single user account?
• How do I archive, deactivate, delete, close, restore, or reactivate a Project?
• How do I edit the Favicon on my site?
• How do I set a default time zone for my Community users?
• How to customize the text in your Centercode site via strings
• How do I change my Community's landing page text? How do I edit my Community homepage?
• How do I set up Trade Compliance?
• How do I assume a Community User's identity?
• Can Centercode remember my username and password?
• What happens to User data when one User is merged into another?
• How do I embed videos?
• How does "Not Interested?" (opt-out) work? How can users undo this?
• How do I invite users to my Community and Project?
• Can I give Project access to my testers without emailing them?
• How do I control the links in my invite emails?
• How can I store media files for use throughout Centercode?
• How do I move a Project into another Program?
• If I add new questions to a Survey, will users who already completed the Survey be prompted to take it again?
• How do I customize my Project's navigation bar menu?
• How do I show more than 100 results in-site? How do I export more than 100 results per page? How do I take action on more than 100 results?
• How do I display Dates as Relative versus Actual?
• How do I view the users added and removed history for my Teams?
• How do I enable Assigned Test Platforms for a Project?
• Understanding Survey Drafts
• How do I create accounts for my users?
• I can't find a user who I'm searching for.
• How do I send emails to Users?
• How can users opt-out of projects?
• How do I automatically provision my beta hardware via Email?
• How can I reset a Survey for multiple users in bulk?
• How can I update a user’s Survey responses on their behalf?
• How can I preview my Notice Chain? How can I see users' login experience?
• Configuring SFTP Upload Access
• How do I get more User or Feedback results per page?
• How do I create a geographic map of my Users' locations?
• How do I enable Collaborative Feedback?
• How do I customize Feedback Popularity Scoring?
• How do I access popularity score?
• How do I unduplicate Feedback?
• How do I associate an External Destination with a Feedback Status?
• How do I set Feedback Text Fields to be used as Title or Description?
• What file types does Centercode support?