Troubleshooting & Miscellaneous
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      How do I access popularity score?

      This article applies to All editions.

      Accessing a Popularity Score will allow you to see which Feedback in a particular set of Feedback Type is the most reported on by Users.


      Wherever Filters and Views are used: (Feedback, Reports, Dynamic Tags, etc.)

      1. Select the Feedback type data set along with the desired Feedback Type.
      2. Select Popularity score (listed under Score) in the Item drop-down menu.
      3. Complete the Filter/View creation process as usual.

      You have successfully accessed Popularity Score.

      Notes

      • The resulting value will indicate the Feedback's Popularity score. You can sort this field in order to see the most popular feedback within your current Filter.