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How do I assume a Community User's identity?

This article applies to All editions.

You can assume a Community User's identity on your Centercode implementation. This can be a helpful tool when trying to troubleshoot a particular obstacle a user is hitting in the case one arises.

From the Community Homepage:

  1. Type the Username into the Knowledge Base search field, located in the upper-right corner of the page.
  2. A Quick Search page will open displaying all matching results.
  3. Hover over the table cell of the desired User and click the icon displayed to the right.

You have successfully assumed a Community User's identity.


  • Assume User Identity Role


  • Navigating into a Project while assuming a User will maintain the assumed state.
  • It is important to make sure the Knowledge Base drop down menu is set to Global or Users.
  • Assuming a user will bypass the Notice Chain, and is therefore not suitable for simulating/testing the Project or Community level notice process.