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When downloading videos, why am I getting "Failed - Forbidden" XML files instead?

This issue occurs when clicking into an attached video file within your Centercode implementation (which then opens the video in a new tab within your browser), watching the video, then attempting to download the video from the browser's video player. 

While viewing the video, there's a time-limited authorization window where downloading is allowed. The time window is short due for security purposes. Once the time period is exceeded, you will receive a "Failed - Forbidden" message. 

How should I download video files?

When files are attached to your Feedback Form, you can click the file's Download button. You may also right click the file, then select "Save link as..."

When files are attached in Feedback comments, you must right click the file, then select "Save link as..."