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When downloading images or videos, why am I getting "Failed - Forbidden" XML files instead?

This Article Applies To:
Impact Edition Pro Edition Team Edition Legacy Edition


This issue occurs when clicking into an attached image or video file within your Centercode implementation (which then opens the image or video in a new tab within your browser), reviewing the attachment, then attempting to download it from the browser's video player or tab. 

While accessing attached files, there's a time-limited authorization window where downloading is allowed. The time window is short due for security purposes. Once the time period is exceeded, you will receive a "Failed - Forbidden" message. 

How should I download files?

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When files are attached in Feedback comments, you must right click the file, then select "Save link as..."