Understanding the password reset function
This article applies to: All editions
How to reset an account's password
The Centercode platform offers two methods to reset account passwords.
- User may trigger password reset from your Centercode implementation's homepage:
This is what the resulting email will contain:
2. Administrator (with Manage Users Role enabled) may trigger password reset via the Community level's Knowledge Base search bar:
User is Unable to Reset Password
This occurs due to the following:
- Password reset email has been already accessed
- The password reset link can only be clicked once. Subsequent clicks will show the error:
"User is unable to reset password".
User email address may be under a layer of network security that's previewing or accessing the password reset email, resulting in it being invalidated.
- The password reset link can only be clicked once. Subsequent clicks will show the error:
- Password reset email has expired 24 hours after request
- Multiple password reset emails have been triggered
- Each password reset email triggered invalidates the previous. If multiple password reset emails have been triggered, only access the newest one.
Notes
-User must have an account with the requested email address in order to receive the password reset email.
-For security purposes the system will always say an email is being sent, even if there is no account with that email address.