Using the Centercode Opt-Out Dashboard

Learn from users who have left your community

The opt-out system now removes all flagged personal data fields (set by your program’s admin team), in addition to identity (account) information. This system provides an enhanced, low-friction end-user experience, allowing users to opt-out via email verification, as opposed to requiring login credentials. This can be done through yoururl.com/optout (e.g. privacyfieldtest.centercode.com/optout). 

Opt-out data is intended to allow administrators to obtain anonymous feedback to be used to enhance the Community experience, which can be exported as a spreadsheet. 

Accessing the Centercode opt-out Dashboard

1. Click the Community logo in the top-left navigation menu

2. Click Community management

3. Select Opt-out dashboard

What Will the Opt-Out User Experience Be Like?

Users have the opportunity to indicate why they’re opting out via both customizable selection and anonymous open text fields.

Upon a user opting out, they’ll receive an email receipt that their personal information was removed, as well as a list of any agreements that they’ve signed and may still adhere to. Users may access and download any of their signed agreements in the provided link within the generated email, which will be [YourURL]/agreements (e.g., https://yourcompany.centercode.com/agreements).

How Can Users Opt-Out?

Via Email Verification (No Login Required)

1. Users visit [YourURL]/optout (e.g., https://yourcompany.centercode.com/optout)

2. They enter their email address and submit a request

3. Centercode sends a verification email to confirm the opt-out

4. Clicking the confirmation link finalizes the opt-out process

Via Logged-In Account Settings

1. Users log in to Centercode

2. Click their Profile icon in the top-right menu

3. Select Opt out of this community

Can I Control Who Can Opt-Out?

You have full control over which specific teams may opt-out via role management both at the community and project levels.
For example, a typical scenario is to allow Applicants to opt-out, but full testers are not allowed until the test has ended.

1. Click the Community logo in the navigation menu

2. Click Community Management

3. Click Roles

4. Select a User Role from the dropdown

5. Check the box for "Access Opt-Out" to enable opt-outs for that team

6. Click Submit

What Happens to the Collected Data of Users Who Opt-Out?

User opt-out data to fields flagged as personal data fields are completely removed from the database after 7 days of opting out.

• Personal data fields (flagged by admins) are permanently deleted 7 days after opting out (see centercode.com/gdpr for additional detail)

• User identity details (email, name, etc.) are also removed.

• Anonymous opt-out feedback remains for reporting purposes.

If you have more stringent requirements, please reach out to Centercode Support to make changes (help@centercode.com).

Are Removed Accounts Included in the Opt-Out Dashboard?

User accounts removed manually by an admin and through configured automation can be flagged and recorded in the opt-out dashboard. 

Check the Show removed users in Opt-out Dashboard box to count these user account removals as opt-outs.