How to Capture Recorded Video

A guide for admins and their testers on recording and uploading media in Centercode

As an admin in Centercode, you can record or upload videos within Activities, Releases, or Content. This feature is an excellent way to communicate product requirements, showcase clear examples, or demonstrate product functionality.

You can also configure a Feature Activity to prompt testers to record a video interview or experience as part of the task. The recording interface is simplified for testers, but both admins and testers can record live videos (using a webcam or screen recording) or upload pre-recorded media files.

How to Require Testers to Provide Media for Feature Activities

How to Record or Upload Media in Content, Releases, and Activities

How to Require Testers to Provide Media for Feature Activities

Here are the steps to enable media capture for your testers:

• Navigate to Management > Test plan > New feature
• Select an engagement Phase or special feature type
• Complete the Feature, Feature description, and Feature value fields
• In the section labeled How would you like this feature tested or experienced? select one of the following media capture options:
  • Recorded interview, Recorded experience, or Screen recording, depending on the type of media you want your testers to provide
• When configuring the video capture settings, you can:
  • Add specific video recording instructions
  • Enable transcription for recorded videos (optional)
  • Check the Should not contain PII box if the videos are considered non-PII and you want to keep them on tester opt-out or removal
• Choose how testers will report their Activity by selecting one of the following options:
  • Centercode FSAT
  • A custom survey from the Project
  • None (no additional reporting)
    • If you select none, you can choose to still collect the star rating and/or collect feedback relating to the feature
• Set Team view access to manage who can view the Feature Activity

How to Record or Upload Media in Content, Releases, and Activities

This section outlines capturing and recording media for all user types as the process is fundamentally the same. Admins have the additional ability to set chapter breaks, annotate, and otherwise moderate these media resources -- check this article for more details on managing recorded media 

For admins: Navigate to the Content, Release, or Activity from the Community or Project Home Management menu > Select the Video recording option to either Record a video or Upload a video File or the Screen recording option to either Record your screen or Upload a video file.

Tester Experience for Capturing Media

After admins have set up the Activity for testers, testers will review the details in the Activity and select 'Yes' to the question, “Can you record this activity now?”.
All users will proceed to completing the steps below.


Grant Video and Microphone Access

Begin Recording the Video or Screen Recording (or Upload a Video instead)

Review & Commit:

• After recording or uploading a video, you'll be able to review the media
• You can either:
  • Use Recording: Save the video
  • Record Again: If you're dissatisfied, you can start over and record a new video

Annotations and Transcripts (Optional):

• Once your recorded media is finalized, you can add chapters or annotate specific timestamps (For admins) and make it more navigable for viewers. Learn more here 
• The transcript feature allows for automatic transcription, where users can interact with the video via the playhead or through the transcript itself
  • Note: When viewing a transcript, any word highlighted in red is a word the system isn't sure it heard correctly, so keep an eye out for these!

Notes:

Upload a Video (Alternative Option):

• Instead of recording, you may choose to upload a pre-recorded video by selecting Upload a video file instead.

Regarding recording from Mobile devices:

• Based on device security concerns, screen video capture may not be available on most mobile devices. Users can still upload manually recorded video, but direct recording isn’t available through the Centercode App or browser UI.