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Users report "The page you are attempting to access is unavailable."

Access-related troubleshooting

If your users report that they're seeing a message similar the below, this indicates that your user is attempting to access a link provided to them that their account doesn't have the appropriate access to, or simply had their Team access was changed while they were in-site. 

The first thing to look at is the URL they're accessing. A common issue is that a project manager has shared the admin-edit facing link, rather than the user submission link. Examine the link and look for "/admin" - simply have your users remove "/admin" from the provided link or send a follow-up email with the revised link.

Example incorrect shared URL: https://customervalidation.centercode.com/project/survey/ admin/view.html?cap=25479df0cd7e4d46822a5ea6c67d975e&f={0A3E6079-7146-4060-AE3C-EB92A5302824}&a=e

Example corrected URL:

If the URL you've shared is user-facing, then you'll want to ensure Team Access to the resource you're sharing is set correctly. Here are some access troubleshooting tips:

  1. Search up the user who has reported the issue. You're looking for the Team(s) that they're on.

2. Next, review the Team Access of the resource (located in the resource's basic              settings). You're looking to for that team to be checked off. The box being                     unchecked would result in the red error message above.

3. If your users can’t see their Projects on your Community Homepage, they’re likely lacking the Access Project Role from within that Project. This typically occurs when a Team is created and "Copy Access From" is not used. That Team then essentially has a blank slate of access.

If access is appropriate, your user may have had their Team Access changed while they were active in-site. Please ask your user to log out and log back in to provide them a session update.

Following the above steps should have resolved your access related issue. If you or your users are still experiencing this problem, please reach out to the Centercode Support team via in-site chat or emailing us directly at help@centercode.com

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