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How do I assume a Community User's identity?

You can assume a Community User's identity on your Centercode implementation. This can be a helpful tool when trying to trouble shoot a particular obstacle a user is hitting in the case one arises.

Click Here to view a video of the process designed to accompany the steps listed below:

From the Community Homepage:

  1. Type the Username into the Knowledge Base search field, located in the upper-right corner of the page.
  2. A list of matching Users will display below the Knowledge Base search field.
  3. Hover over the table cell of the desired User and click the  icon displayed to the right.

You have successfully assumed a Community User's identity.


  • Assume User Identity Role


  • Navigating into a Project while assuming a User will maintain the assumed state.
  • It is important to make sure the Knowledge Base drop down menu is set to Global or Users.
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