Request Custom Domain Name

This Article Applies To: 
Impact Edition Pro Edition Team Edition Legacy Edition


If you would like to request a change of domain name for your implementation of Centercode (including changing your existing custom domain), your new custom domain must be registered with the registrar of your choice. Please email with the full domain name and your current Centercode implementation's URL. You will then receive containing a DNS ( Domain Name System) validation request via AWS. Please follow the AWS prompts to completion. 

Once this is complete, Centercode will handle your DNS certificate and renewal through AWS Certificate Manager. This allows your SSL certificate to automatically be generated by Centercode to keep your custom domain from expiring.  

If you'd prefer to use your own SSL certificate...

Please provide the following to

  • Custom URL
  • Original Centercode URL as the CNAME in your DNS (
  • Contact Email Address
  • Company Name
  • Department
  • City
  • State
  • Country

Next, you'll be provided with a generated SSL Certificate Signing Request (CSR). Please have your company's IT utilize that SSL to generate a new certificate file to Centercode to configure your new DNS. 

Generally, SSL certificates must be renewed once per year. Centercode will notify you two weeks before your certificate's expiration date and will send a CSR (Certificate Signing Request). Your company's IT is required to to generate an SSL certificate to return back to Centercode to be applied. 

For specific security details, you may review Centercode's security information page.