Request custom domain name

This article applies to Pro, Team, and Legacy editions.

If you would like to request a change of domain name for your implementation of Centercode (including changing your existing custom domain), your new custom domain must be registered with the registrar of your choice.

Next, you'll need to create a DNS CNAME record associated with the custom domain you've chosen. Once that's done, you will receive instructions from AWS to automatically generate a SSL certificate. Complete the necessary AWS processes to acquire the SSL certificate, then email with the full custom domain for your site, your current Centercode implementation's URL (before the change), and the SSL certificate information provided by AWS

Once this is complete, Centercode will handle your DNS certificate and renewal through AWS Certificate Manager. This allows your SSL certificate to automatically be generated by Centercode to keep your custom domain from expiring.  

NOTE:  Due to Android mobile devices' stricter adherence to allowed characters in domain/subdomains we do not allow underscores in custom Centercode domains.

If you'd prefer to use your own SSL certificate...

Please provide the following to

  • Custom URL
  • Original Centercode URL as the CNAME in your DNS (
  • Contact Email Address
  • Company Name
  • Department
  • City
  • State
  • Country

Next, you'll be provided with a generated SSL Certificate Signing Request (CSR). Please have your company's IT utilize that SSL to generate a new certificate file to Centercode to configure your new DNS. 

Generally, SSL certificates must be renewed once per year. Centercode will notify you two weeks before your certificate's expiration date and will send a CSR (Certificate Signing Request). Your company's IT is required to to generate an SSL certificate to return back to Centercode to be applied. 

For specific security details, you may review Centercode's security information page.