--- title: User Removal FAQ --- [Skip to content](https://help.centercode.com/en/how-do-i-remove-a-user-from-a-project#main-content) [![New\_Centercode\_Logo.png\]](https://help.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png)](https://centercode.com/) - [Help Center Home](https://help.centercode.com/) - [Starter & Delta Edition Help](https://learn.centercode.com/) Open main navigation Close main navigation - [Help Center Home](https://help.centercode.com/) - [Starter & Delta Edition Help](https://learn.centercode.com/) - [Report an Issue](https://centercode.com/issue) [Report an Issue](https://centercode.com/issue) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.centercode.com/en?hsLang=en) 2. [Centercode Basics](https://help.centercode.com/en/centercode-basics?hsLang=en) 3. [FAQs](https://help.centercode.com/en/centercode-basics?hsLang=en#faqs) # User Removal FAQ This article applies to **All** editions. ### Table of Contents - [How do I remove a user from my project or community?](https://help.centercode.com/en/how-do-i-remove-a-user-from-a-project?hsLang=en#remove-single) - [How do I remove users in bulk?](https://help.centercode.com/en/how-do-i-remove-a-user-from-a-project?hsLang=en#remove-bulk) - [What happens to a user's data when they are removed?](https://help.centercode.com/en/how-do-i-remove-a-user-from-a-project?hsLang=en#user-data) - [Why can't I remove a particular user?](https://help.centercode.com/en/how-do-i-remove-a-user-from-a-project?hsLang=en#cant-remove) ### How Do I Remove a User from My Project or Community? [![Animated screenshot showing how to remove a user from a project](https://help.centercode.com/hs-fs/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/d37ad7075b32d2751bd623af2353e293.gif?width=1000&height=534&name=d37ad7075b32d2751bd623af2353e293.gif)](https://centercode.gyazo.com/d37ad7075b32d2751bd623af2353e293) The quickest way to remove an individual user from a project is via their User Summary page. From the **Project Homepage**: 1\. Type the user's name, username, or email address into the knowledge base search bar in the upper right corner. 2\. Click the name to navigate to their **User Summary**. 3\. Confirm the correct project is selected in the upper right drop-down menu. 4\. Click **Remove from project** in the left-hand action menu. 5\. Check the box that reads "I want to remove this user from \[Project Name\]. (Project Managers will not be removed)" 6\. Click **Remove**. [![Animated screenshot showing the remove from project confirmation step](https://help.centercode.com/hs-fs/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/f89a45f9e81a40b48e836e546ca83aee.gif?width=1000&height=514&name=f89a45f9e81a40b48e836e546ca83aee.gif)](https://centercode.gyazo.com/f89a45f9e81a40b48e836e546ca83aee) ### How Do I Remove Users in Bulk? 1\. Click **Management** in the navigation bar and go to **Users \> User Management**. 2\. Create a **Filter** to narrow the list to the users you want to remove. 3\. Under the **Action** drop-down, select **Show user list** (the default). 4\. Click **Perform action**. 5\. Check the box next to each user you'd like to remove. 6\. In the **Action** menu at the bottom of the page, select **Remove users from project** and click **Submit**. 7\. Verify the users you'd like to remove are correct and check the box that reads "I want to remove these users from this project." 8\. Click **Remove**. ### What Happens to a User's Data When They Are Removed? - All form data (surveys, feedback, profiles, etc.) not marked as personal data is retained by the system. - The user record is obscured and account data is removed, allowing their unique identifiers to be reused by other users later. - Onboarding limits for that user are removed, so another user can follow any onboarding the removed user had used. - Report distributions no longer go to the removed user. - Outstanding password reset requests from before the removal will no longer allow site access. The removed user will be redirected to the sign-in page instead. ### Why Can't I Remove a Particular User? The platform has a built-in safeguard that prevents the removal of Community or Project Manager team members. This protects against accidentally removing an entire management team. To remove a Community or Project Manager, first move them to a lower-order team type (Internal Members, Participants, or Applicants). Once reassigned, you can remove them from their User Summary, Team Management, or User Management. **Important notes:** - Always perform removals from within the project. If you remove a user's account at the community level, they will be removed from your platform entirely and can only be recovered by the Centercode team. - Project Managers cannot be removed from a project directly. 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