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  2. Customer Training & Centercode Basics

Hi, hello! Looking for help? Have a couple of questions? When is in-site chat support active? Please provide your question/issue.

Tips for requesting help

This Article Applies To: 
Impact Edition Pro Edition Team Edition Legacy Edition

 

When is in-site chat support active?

Typically from 9 am to 5 pm Pacific. We’ll still respond to you as soon as we’re able, so you may receive a response sooner, but a bit of info describing your issue helps us respond accurately without having to go back and forth with asking for more information. We want you to have resolutions sooner rather than later!

Image from Gyazo

Conversations initiated from your Centercode implementation allow us to already know:

  • Your name
  • Your company
  • Some of your last page visits

While we have very general information, we don’t know anything about the issue you’re encountering. Please provide us with as much detail as you can so that we can provide a precise explanation and resolution steps for you.

What helps:

  • Tell us what’s wrong
  • Tell us what you expect should be happening
  • If it’s a tester issue, tell us their username or email so we can double check settings
  • You're welcome to attach screenshots and images to the chat

If you're looking to explore our articles, consider starting with our Platform FAQs