Basic Community and Project Email Information

Setting and understanding your default email settings.

This Article Applies To:
Impact Edition Pro Edition Team Edition Legacy Edition


The following document outlines how to configure your General Community and Project Emails within Centercode.


Image from Gyazo

From the Community Homepage:

  1. In the upper left corner click on Company Logo > Community Configuration > Basic Settings

Under the Basic Community Settings heading, there is a field for a required General Community email address. Below are the locations where this address is used throughout Centercode. 


General Email

  • "Contact Us" Community Help Email
  • User Invite Email
  • User Action / Macro Email
  • Workflow Notification Email
  • Project Recruitment Email


Image from Gyazo

From the Project Homepage:

  1. Click Management > Project Configuration > Project Settings in the top navigation bar.

Under the Configure Your Project heading, there is one optional email address field. Filling this field in with an email address will tell the Centercode system to use this email address in place of the General Community Email for that specific Project. Leaving this blank will use the General Community Email for that Project.


The below locations will be sent from our default email address (If you need additional assistance with the following locations please contact Centercode support)


Support Email

  • Community Support Email

Lost Password Email

  • Personal Account Change Email
  • Contact an Administrator Email

No-Reply Email

  • Forum Subscription Email
  • Sign-Up Verification Email
  • Feedback Comment Email



  • Email Templates have an Advanced option to insert a "From Address" that will be used, regardless of settings selected above, for that specific Email Template. There may be additional areas where you can set the "From Address" manually, and in these cases this will overwrite the default and send from the manually entered address instead.
  • Any "From" address that you commonly use in your system needs to follow SPF rules, seen here, to avoid winding up as spam.