Basic Community and Project Email Information

Setting and understanding your default email settings.

This Article Applies To:
Impact Edition Pro Edition Team Edition Legacy Edition


The following document outlines where the Basic Community and Project Emails are used throughout Centercode.


Image from Gyazo

From the Community Homepage:

  1. In the upper left corner click on Company Logo>Community Configuration>Basic Settings

Under the Contact Information heading, there are fields for four required email addresses. Below are the locations where these addresses are used throughout Centercode. Typically, we recommend setting the General and Support emails to the same email address, and using a separate Lost Password and No-Reply email address.

General Email

  • "Contact Us" Community Help Email
  • User Invite Email
  • User Action / Macro Email
  • Workflow Notification Email
  • Project Recruitment Email

Support Email

  • Currently Unused - Recommend using the same address as General Email

Lost Password Email

  • Personal Account Change Email
  • Contact an Administrator Email

No-Reply Email

  • Forum Subscription Email
  • Sign-Up Verification Email
  • Feedback Comment Email


Image from Gyazo

From the Project Homepage:

  1. Click Management>Project Configuration>Project Settings in the top navigation bar.

Under the Configure Your Project heading, there is one optional email address field. Filling this field in with an email address will tell the Centercode system to use this email address in place of the General Community Email for that specific Project. Leaving this blank will use the General Community Email for that Project.


  • Email Templates have an Advanced option to insert a "From Address" that will be used, regardless of settings selected above, for that specific Email Template. There may be additional areas where you can set the "From Address" manually, and in these cases this will overwrite the default and send from the manually entered address instead.
  • For No-Reply email address, you will want to ensure that you have some form of auto-response in place so that the user is told they are not being received by anyone.
  • Any "From" address that you commonly use in your system needs to follow SPF rules, seen here, to avoid winding up as spam.