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Feedback list overview

The feedback list is the primary way both admins and testers will browse existing feedback

Navigating the Feedback list

  1. Feedback type name: Displays the name of the feedback type you are currently viewing.
  2. Search bar: Used to narrow down displayed feedback via text search (includes feedback titles, IDs, and any contained text).
  3. Expand cards: Expands all feedback cards on the page by default.
  4. Auto-follow all: Opens the auto-follow all interface which can be used to follow new feedback only or all feedback in the feedback type. You will receive email notifications when there are comments/replies to followed feedback.
  5. Advanced list: Navigates to the advanced feedback view, where you can show customized lists of feedback via filters/views (admin only).
  6. Feedback ownership filter: Filter feedback based on the ownership types available to your team.
  7. Feedback phase/feature filter: Filter feedback based on a specific phase or feature.
  8. Feedback status filter: Show only feedback with a specific status (e.g., New, In Progress, Resolved).
  9. Other feedback filters: Filter feedback based on a few different miscellaneous criteria (newest, newest replies, highest impact, etc.)
  10. Voted only: When enabled, shows only feedback the user has voted on.
  11. Unread only: When enabled, shows only unread feedback.
  12. Show resolved: When enabled, includes feedback set to resolved (closed) statuses. 
  13. Impact score and voting display: Shows the impact score of the feedback, the number of votes, and the users voting status on the feedback (no vote, voted, or ticket submitter).
  14. Feedback title: Displays the feedback ticket's title.
  15. External destination link: If the ticket has been successfully sent to Jira, this displays the linked ticket ID (and can be clicked to navigate directly to the ticket in Jira).
  16. Status display: Shows the current status of the ticket.
  17. Feature display: Shows which product feature the ticket is associated with.
  18. Image/file preview: Displays a preview of any files attached to the ticket.
  19. Following indicator: Indicates if the user is following this ticket (can be clicked to toggle follow status).
  20. Expand card: Opens the expanded view for this ticket.
  21. Submitter avatar: Displays the avatar of the ticket submitter (can be clicked to display the user card of the submitter).
  22. Discussion interface: Displays the number of replies, time of last reply, and avatar of the last user to reply to the ticket.