1. Help Center
  2. Troubleshooting & Miscellaneous

I can't find a user who I'm searching for.

Users who have been invited must complete their registration to have an account.

A common scenario a Centercode administrator experiences is attempting to search for a user account but not finding it. In most cases, this is because the user was invited but didn't access their invitation yet. 

To resolve this simple, you may send a follow-up email invitation. Resources for that are below:

  1. [Video Training] Sending Follow-up Emails To Invitees
  2. [Text Instructions] How do I send a follow-up email to users in my Pool?
  3. Managing Opportunity Pools
  4. Onboarding Knowledge Base