How do I use Feedback Impact Score?

Learn how to configure and view Feedback Weight, Popularity, and Impact Score.

Feedback Impact Score is a powerful tool when determining which Feedback, within a particular type, should be prioritized first by your internal team. Within Centercode you can control the value of certain form responses by adjusting their Impact Weight. Once set with Weights, collaborative Feedback Types will automatically calculate Impact Score, allowing you to instantly prioritize collected feedback.

Setting Impact Weight

Click Here to view a video of the process designed to accompany the steps listed below:

From the Project Home Page:

  1. Click the Project Tools link in the left-hand menu.
  2. Click the Feedback Types button in the main body area.
  3. Hover over the table cell of the desired Feedback Type and click the Form icon to the right.
  4. Click the Modify link below the Single Choice element you wish to add Weight to.
  5. Under Advanced Options (click to expand), enable Use this Element for Impact Analysis.
  6. Wait for the interface to refresh and click the table cell of the desired List item.
  7. Add a positive decimal value (0.01 or above - 1.0 is the baseline influence), the click the Submit button.
  8. Repeat steps 6 and 7 for each desired List Item you want to add Weight to.
  9. Click the Submit button at the bottom of the page to save the Form Element.
  10. Repeat Steps 4 through 9 for additional Single Choice elements you wish to add Weight to.

You have successfully configured Feedback Weight.

Requirements

  • Manage Feedback Types Project Role
  • Enterprise/Impact Edition of the Centercode Platform

Viewing Impact Score, Weight, and Popularity

Click Here to view a video of the process designed to accompany the steps listed below:

Wherever Filters/Views are used: (Feedback, Reports, Dynamic Tags, etc.)

  1. Select the Feedback Type data set along with the desired Feedback Type.
  2. Select Weight, Impact Score, and/or Popularity Score as listed under Score.
  3. Complete the Filter/View creation process as usual.

You have successfully accessed Feedback Impact Score metrics for your Filters and Views.

Requirements

  • Access Advanced Feedback View Feedback Role

Notes

  • Feedback Weight will be multiplied by the Popularity score based on the Single Choice elements configured above, giving you total Impact Score.
  • All scores are recalculated if/whenever your Weights are changed, and are available in Filter/View results immediately.