Onboarding: Prepares testers by introducing them to the project and platform.
Engagement: Collects feedback and insights through structured activities.
Closure: Wraps up testing, finalizes feedback, and manages incentives or test unit returns.

What Happens if a Phase Expires Before I Finish Gathering Feedback?

Expired phases cannot be extended. If you need more time, you can move features to a different active phase using the Move option in Test Planning.

How Does Ted Assist Testers During the Onboarding, Engagement, and Closure Phases?

Onboarding: Ted sends a series of automated emails to help testers get acquainted with the project and ensure they complete necessary setup steps.

Engagement: Ted sends automated reminders about incomplete activities, provides progress updates, and encourages testers to focus on areas that need more feedback.

Closure: Ted sends a final summary email detailing testers' completed activities and thanking them for their participation.

What Is the Regression Feature and When Should I Enable It?

The regression feature allows testers to re-test specific features across multiple phases to verify that previous issues have been resolved. You'll create and enable regression features when you expect ongoing improvements that require validation.

What Timezone Does the Phase Schedule Follow?

The phase schedule follows the timezone set on the Project settings page.

What Are Phaseless Features and When Should I Use Them?

Phaseless features allow testers to provide feedback on areas not tied to a specific testing phase. This is useful for collecting general feedback or testing broad product aspects.

What Are the Feature Value Multipliers and How Do They Work?

The feature value determines how feedback is weighted in reporting:

None (0) – No impact on prioritization
Very Low (0.5) – Minimal prioritization
Low (0.75) – Slightly reduced impact
Neutral (1) – Standard weight
High (1.5) – Increased prioritization
Very High (2) – Strongly prioritized feedback

💡 Ted Tip: Start with a Neutral value for all features, then adjust based on relative importance.

How Many Features Should I Include Per Phase?

Aim for 2-3 hours of focused testing per week to ensure testers can provide meaningful feedback without becoming overwhelmed.

Can I Import a Test Plan Instead of Manually Adding Features?

Yes, you can upload a test plan spreadsheet to streamline feature and phase creation. Learn more: (Insert new Import Test Plan KBA)

What Is the AI Test Plan and How Does It Help Me?

The AI test plan is a feature in Centercode that allows you to quickly generate a structured and balanced test plan using AI. By leveraging existing product documents, project details, and custom instructions, the AI creates a set of features and phases tailored to your testing needs. This tool helps you efficiently set up your test plan, ensuring comprehensive coverage of key product areas while saving time on manual test creation. Learn more: (insert new KBA here)