Ted Communication timing and frequency

When communicating with testers Ted is designed to maintain high levels of participation with already active testers and to encourage regular participation with testers whose engagement has been more sporadic.

This article applies to All editions.


How often does Ted email testers? 

During Engagement Phases Ted will send out one automated email per day to your testers. To determine how frequently to contact testers, Ted is designed to individually track each tester's “Energy Level”. Testers who log on frequently are determined to have a high “Energy Level” and will be contacted more frequently to encourage and maintain high levels of engagement.

How is a tester’s Energy Level determined?

To calculate energy level Ted Averages each tester’s last 7 days of project activity (minutes spent in the project), and compares them with the activity of other testers to place them in one of five Energy Level brackets. 

Energy level is measured for all team types except applicant and is a data point that can be added to views or filters. 


When does Ted contact testers?

Ted aims to message testers at the best possible time for engagement, and will adjust the time emails are sent to testers on an individual basis based on when they commonly access the test. Batches of messages are sent every 30 minutes throughout the day, and Ted will attempt to email testers during their individual ideal messaging windows (or as close as possible based on email queues and server load).

When a Project is new, behavioral data isn’t yet available. As a result, your product’s audience setting and their time zones are used to message testers between 6 am to 9 pm.

Initial Audience Ideal Messaging Windows: