Resources FAQ

Table of Contents

• How do I view the download log for files in content or releases?
• Why am I being told I'm over the 60k character limit?
• Why can't participants see the images in my resource?

How Do I View the Download Log for Files in Content or Releases?

Download logs show details on successful, failed, and abandoned file downloads for locally uploaded files.

Community content:

1. Click the Community logo in the navigation bar.

2. Click Community administration > Content.

3. Hover over the desired content and click the wrench icon.

4. Hover over the desired attached file and click the clock icon.

Project content or release:

1. Click Management in the navigation bar.

2. Click Content or Releases.

3. Hover over the desired item and click the magnifying glass icon.

4. Hover over the desired attached file and click the clock icon.

Why Am I Being Told I'm Over the 60k Character Limit?

Centercode resources and email templates have a 60k character limit that includes background formatting data, not just visible text. Copy/pasting from an external text or document editor often brings along a large amount of hidden formatting. If your content appears to be under 60k characters, click the Source button in the visual editor to inspect and remove any extra formatting data.

Why Can't Participants See the Images in My Resource?

If participants can't see images that you can see, the images were most likely copy/pasted from another area of Centercode. Copy/pasted images retain the original view permissions from where they were copied, meaning only users in that original project can see them. The fix is to remove the pasted images and re-upload them directly to the new resource.