---
title: Invite Users
description: A simple way to invite users, admins, and project managers.
---

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1. [Help Center](https://help.centercode.com/en?hsLang=en)
2. [Recruiting](https://help.centercode.com/en/recruiting?hsLang=en)
3. [Overviews](https://help.centercode.com/en/recruiting?hsLang=en#overviews)

# Invite Users

## A simple way to invite users, admins, and project managers.

This article applies to **All** editions.

### **Invite Users**

The **Invite to community/Invite to project** feature exists to swiftly bring users into your portal on the fly. You’re able to access it anywhere within your community and project at the top right of your navigation menu or within the users section of your community or project menu. 

When using Invite to community/project, you’re able to add users by recruitment or by teams by sending out an immediate email invitation, putting users in a recruitment pool to be invited at a later time, or even fully converting existing community users into your project.

If you're experiencing "No candidates invited. Already invited to this project", please scroll to the bottom of this article for troubleshooting steps. This also includes scenarios where the **user reports that they haven't received an email invitation**. These troubleshooting steps ultimately resend your invite users invitation. 

**Invite to community:**

![](https://help.centercode.com/hs-fs/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/b961a5912e2476eb730f05d9d356492c.png?width=670&height=344&name=b961a5912e2476eb730f05d9d356492c.png)

**Invite to project:**

![](https://help.centercode.com/hs-fs/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/3970277f748db543d50612b3c18d753c.png?width=670&height=344&name=3970277f748db543d50612b3c18d753c.png)

#### **When to use Invite to community / Invite to project**

Recruiting is extremely effective at managing recruitment efforts and inviting users to join your portal in groups, allowing you to track which invite campaigns were most successful. However, it may not be the ideal tool for inviting just a few individuals into your community or project. This is where **Invite to community** and **Invite to project** come in.

Need to add a few internal members or project managers without all the bells and whistles of a recruitment? No problem! 

Forgot to include a few tester candidates or need just a couple more invitees, and do you want them to have the full recruiting experience? Invite to project can handle this as well.

#### **What can Invite to community / Invite to project do?**

While recruitments bring an array of deep features, this option simplifies the process while still leveraging recruiting features. The following capabilities are considered the most advantageous and efficient:

- `Lookup by name`: Do you need to add someone to your project but can’t remember their exact email address? Identify existing community users by their name, partial email address, or username. The search will show the closest match(es) for you to select.

[![](https://help.centercode.com/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/a487a1d73d7520335d34dbcb1e5d7c58.gif)](https://centercode.gyazo.com/a487a1d73d7520335d34dbcb1e5d7c58)

- `Add to pool only`: If you have a few users you’d like to invite into your portal but want to send them a truly customized email, you can check the **Skip invitation** check box to add them to a recruitment pool. From the recruitment pool, you’ll be able to send a customized email whenever you’re ready.
- `Convert existing users to project automatically`: If you have some **existing community users** (especially internal support accounts) that need to be added to your project ASAP, utilize **Convert existing users to project automatically** to bring users into your project without sending them an email.
- `Cookie your preferences by project`: For the experience to be truly quick, you can check the **Save settings** option to store your configuration via cookies for each individual project.
- `Dynamic strings`: Customize your email with new dynamic "name" strings for your project (:projectname:), community (:communityname:), and company (:companyname:).

#### **Customizing your landing page**

Users invited via Invite to community or Invite to project can be shown a specific landing page, similar to the landing pages used for regular recruitments. To customize your landing page:

[![Image from Gyazo](https://help.centercode.com/hs-fs/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/2e7914397ca56d7e1d528b42a8337784.gif?width=670&name=2e7914397ca56d7e1d528b42a8337784.gif)](https://centercode.gyazo.com/2e7914397ca56d7e1d528b42a8337784)

1. Hover over the **Candidates added manually via teams** source
2. Click **Modify** (pencil icon)

You can now enter the information you would like displayed to users you invite before they enter your community/project.

#### **Invite Users example**

You just started up a project, and you need to get your Beta Support team of 5 members into your portal so they can assist with triaging feedback as soon as possible. Generally, these internal members are aware of your project and are not going to need to interact with all the content that comes with a full recruitment. Add your Beta Support team quickly to your project using **Invite to project** -\> **By teams.**

#### **Let’s address the scenario** described **above:**

1. While in the appropriate project, click the **Invite to project** button.
2. Enter the email addresses of the users you’d like to invite or select **Find a community user** to lookup their pre-existing community account.
3. Click on the **By teams** option and choose the appropriate destination team(s).
4. From the **Users will be onboarded into the community** **via** drop-down, select the appropriate community recruitment path.  
   **Note**: This drop-down will only be shown if you have more than one recruitment URL in your community with the **Make available as project invitation** option selected.
5. *(Optional)* Click **Preview invitation** to see what your email will look like. You can customize the message if needed by clicking the **Customize** link directly above the message preview.
6. *(Optional)* Expand the **Customize** header to see additional options.
7. *(Optional)* **Skip invitation** to add users to a recruitment pool to be emailed. Use this option if you want to send a customized email at a later time.
8. *(Optional)* Click **Convert existing users to project automatically** if you’d like to fully convert existing users to your project with an invitation.
9. Click **Send invitation**

**“What if I forgot to add a beta tester to my project when recruiting, and I need them to see my recruitment?”**

Invite to community / Invite to project can handle that just as easily, and your user will still get the full experience of your recruitment. Utilize the same steps as above, but click **By recruitment** in step #3. For simplicity, if you only have one recruitment, it will be used by default. If you have multiple recruitments, you’ll be presented with a menu to select your choice.

If you run into any issues, please let us know! We’d be happy to guide you through when and how best to use this tool and address any other questions you may have through chat or help@centercode.com.

### Before you convert users, check the destination team's role

Converting an existing user into a project adds them to the destination team you select. It does not grant them access on its own. If that team's role is missing the *Access Project* permission, the converted users will not see the project on their Community homepage, and following a direct link to it returns an error.

Confirm the permission before you convert, especially when you are adding a group at once:

1. From within the destination project, click the *Management* menu and select *Users*, then *Roles*.
2. Expand the role belonging to the destination team.
3. Confirm *Access Project* is enabled, and submit if you change it.
4. Convert one user first and have them sign in to confirm they can open the project, then convert the rest.

This is worth checking whenever the destination team is new. A team created with *Copy Access From* left unset starts without *Access Project*, which is the most common reason a converted user lands in the right team and still cannot get in. For the wider set of access symptoms and their causes, see [Project access FAQ](https://help.centercode.com/en/project-access-faq?hsLang=en).

### **Notes**

- In order to utilize the **Convert existing users to project automatically**, invited users must already be an existing member in your community.
- If you only have one community invitation type with the **Make available as project invitation** option checked, the **Users will be onboarded into the community via** drop-down will not be displayed and the only available community invitation type will be used.

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