My Jira Integration is sending HTML code in Dynamic Tags

If you're receiving HTML formatting like nbsp and br, use the Plain Text version of dynamic tags.

This article applies to: All editions

Text Entry form elements are HTML enabled (Steps to Reproduce, Description, Title, etc), so its formatting contains HTML when being sent to any external source (Jira, Excel, Salesforce, etc) to retain its formatting. Jira's fields are not HTML enabled, so HTML formatting will show display as raw code since Jira can't be convert it.

In your Jira Integration setup's JSON, please replace any Dynamic Tags with the "(Plain Text)" version so that HTML is not sent to your Jira.