---
title: Simple Guide to Record Lookups
description: This article applies to Team and Legacy editions.  Record lookups are similar to data packages in that they make targeted Centercode data available to external systems securely. More specifically, rec
---

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# Simple Guide to Record Lookups

This article applies to**Team** and **Legacy** editions. 

Record lookups are similar to [data packages](https://help.centercode.com/en/centercode-guide-to-simple-data-packages?hsLang=en) in that they make targeted Centercode data available to external systems securely. More specifically, record lookups allow authorized third-party systems to query Centercode for a specific record (user, feedback ticket, or project) and return the data included in the lookup. Once configured, you can test the results directly within the reporting interface.

**Note**: While Centercode’s integration features are intended to be approachable by a Customer Validation Professional, you might need to enlist help from an internal technical resource and refer to our [vocabulary and troubleshooting documentation](https://help.centercode.com/en/guide-to-integration-terms-and-status-codes?hsLang=en).

#### Common use cases for record lookups

- Appending your existing Centercode user or feedback data into your CRM to enrich your records
- Implement an “access check” within your beta product to verify that a user is authorized

#### Prerequisite criteria

- Enhanced integrations enabled
- Community-level API key ([click here](https://help.centercode.com/en/api-key-management-overview?hsLang=en))
- Community or project manager access

![](https://help.centercode.com/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/downloads_intercomcdn_comio703917849f97112577e66cb132d4012cJeNoT5qGAu-dM1tmCXZgDqEeFy9vWmlze3kgSZOiZNRHMsZnAkF0YKcc3LYeyoxTl1da8EYpv-bIzFnWTruoH.png)

#### Creating your record lookup within Centercode

Record lookups are located within reporting and are available in the **Style** section after your data is selected. You’re essentially providing a report for a third-party system to query.

![](https://help.centercode.com/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/7fd4129cff3ae6ecf55395c37aa14e61.jpg)

#### From community or project reporting:

1. Click Create a report element
2. Using the **Choose a data source** drop-down, select from Feedback, User, or Project Elements
3. **Select your data**, adding any relevant fields by double-clicking them or click the **Add X** button to add multiple data points at the same time
4. From the **Pick a style** section, click **Record** l**ookup**
5. *(optional)* Set a custom **Key** to identify this report
6. *(optional)* Add **Notes**, and/or **Usage** **instructions**
7. Select a **Return** f**ormat** (JSON or CSV)
8. Select the appropriate community **API** k**ey**
9. Copy / save the **API endpoint** URL to be used by your external system
10. Check **Save this to a report** to add the element to either an existing or new report

You’ve just created your record lookup!

#### Notes

- Record lookups are incompatible with filters. Adding a filter removes the record lookup style option
- The Notes and usage instructions field allows you to provide guidance to other admins who may need to use this record lookup.
- API reports like data packages and record lookups are only available for use after they’ve been saved. They’ll appear in a special “API Reports” section in your reports interface.
- Record lookups pull the most recent data any time the endpoint is accessed.

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