---
title: Guide to User Account Merge
description: This article applies to All editions. If you find that you have two user accounts for a single user you can choose to merge one into the other. The resulting action will remove User 1 from the system
---

[Skip to content](https://help.centercode.com/en/guide-to-merging-user-accounts#main-content)

[![New\_Centercode\_Logo.png\]](https://help.centercode.com/hs-fs/hubfs/New_Centercode_Logo.png?height=35&name=New_Centercode_Logo.png)](https://centercode.com/)

- [Help Center Home](https://help.centercode.com/)
- [Starter & Delta Edition Help](https://learn.centercode.com/)

Open main navigation

Close main navigation

- [Help Center Home](https://help.centercode.com/)
- [Starter & Delta Edition Help](https://learn.centercode.com/)
- [Report an Issue](https://centercode.com/issue)

[Report an Issue](https://centercode.com/issue)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.centercode.com/en?hsLang=en)
2. [Centercode Basics](https://help.centercode.com/en/centercode-basics?hsLang=en)
3. [Guides](https://help.centercode.com/en/centercode-basics?hsLang=en#guides)

# Guide to User Account Merge

## Consolidating user accounts by merging their access and history into a primary - great for admin departures, duplicates, and much more!

This article applies to **All** editions.

### How do I merge user accounts?

If you find that you have two user accounts for a single user you can choose to merge one into the other. The resulting action will remove User 1 from the system and all data in the Community or Projects will then belong to User 2.

![](https://help.centercode.com/hs-fs/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/355c58685b74912b391cd23dbea566f5.png?width=670&height=332&name=355c58685b74912b391cd23dbea566f5.png)

From the Community Homepage:

1. **Search** the user in the Knowledge Base **search bar** at the top right corner of your page.
2. Click on the User.
3. Click the **Merge user account** option under the User account actions within the User summary.
4. Insert usernames for the **Removed user** and **Remaining merged user** fields to be merged.
5. Click **Preview change** to verify the data on the following page then click **Submit** when satisfied.

You have successfully merged two user accounts into a single user account.

![](https://help.centercode.com/hubfs/Knowledge%20Base%20Resources/Knowledge%20Base%20Import/2367718ba26ba20c790f98a9ffb43a2f.png)

### What happens to user data when accounts are merged?

For the purposes of this article, we will assume that the User account being Merged into another User account is the "**From User**" and the resulting User account from the Merge process is the "**To User**".

When performing a User Merge, the data from one User is merged with the data from another User. This process handles the data in one of three distinct ways depending on the type of data involved, as detailed below.

#### Merge

This is the most common way of handling data in the merge process. This takes the data from the **From User** and replaces it directly with the data from the **To User**. The vast majority of data merged between the two User accounts is handled this way, and some examples of this are:

- User Comments
- Forum Post Author
- Sent Email
- Distributed Values
- Feedback Submitter
- Wiki Participation

#### Blend

When merging, the data that can only be contained once per User is generally blended, meaning that the data from the **To User** is used unless it does not exist for that User, in which case the data for the **From User** is used instead. These are generally special cases, and some of the more common ones are:

- Surveys
- User Profiles
- Notice Completion
- Task Acceptance
- Watched List

#### Remove

When merging, the data that can not properly be converted gets removed, both from the **From User** and the **To User**. This is the least common way of handling data in the merge process and applies to things that generally can not be maintained in the process. Some examples are:

- User Configurations
- User Settings
- User Signup Association

### Requirements

- Manage users Role

### Notes

- This action is **Irreversible** and cannot be undone. Please be sure the merge is correct before finalizing.
- This will be the typical solution to the user-facing error message "This Community only allows one account per email address."

- [Centercode Basics](https://help.centercode.com/en/centercode-basics?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/centercode-basics?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/centercode-basics?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/centercode-basics?hsLang=en#faqs)
- [Community Administration](https://help.centercode.com/en/community-administration?hsLang=en#main-content)

    - [Community Administration](https://help.centercode.com/en/community-administration?hsLang=en#community-administration)
    - [Overviews](https://help.centercode.com/en/community-administration?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/community-administration?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/community-administration?hsLang=en#faqs)
- [Project Administration](https://help.centercode.com/en/project-administration?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/project-administration?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/project-administration?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/project-administration?hsLang=en#faqs)
- [Features & Test Planning](https://help.centercode.com/en/features-test-planning?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/features-test-planning?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/features-test-planning?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/features-test-planning?hsLang=en#faqs)
- [Resources & Surveys](https://help.centercode.com/en/resources-surveys?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/resources-surveys?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/resources-surveys?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/resources-surveys?hsLang=en#faqs)
- [Recruiting](https://help.centercode.com/en/recruiting?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/recruiting?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/recruiting?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/recruiting?hsLang=en#faqs)
- [Feedback](https://help.centercode.com/en/feedback?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/feedback?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/feedback?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/feedback?hsLang=en#faqs)
- [Dashboards & Reporting](https://help.centercode.com/en/dashboards-reporting?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/dashboards-reporting?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/dashboards-reporting?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/dashboards-reporting?hsLang=en#faqs)
- [Integrations](https://help.centercode.com/en/integrations?hsLang=en#main-content)

    - [Overviews](https://help.centercode.com/en/integrations?hsLang=en#overviews)
    - [Guides](https://help.centercode.com/en/integrations?hsLang=en#guides)
    - [FAQs](https://help.centercode.com/en/integrations?hsLang=en#faqs)

- [What's New?](https://whatsnew.centercode.com/)
- [System Status](https://status.centercode.com/)
- [Starter & Delta Edition Help Center](https://learn.centercode.com/)
- [Report an Issue](https://centercode.com/issue)

[![Centercode logo](https://help.centercode.com/hubfs/images/logos/Centercode-Logo.svg "Centercode logo")](https://centercode.com)

Copyright © 2027, Centercode