Centercode Self-Service Billing FAQ

Which payment methods are accepted?

At this time, we are only accepting credit card payments through Stripe. For banks located in Europe and India, the purchase may need to be verified through Stripe before the payment is processed.

Why was my payment method rejected?

There are a few reasons why a payment method might be rejected when attempting to make a payment to Centercode via Stripe:

  1. The card on file has expired or has insufficient funds.
  2. Stripe's anti-fraud measures have blocked payment until someone manually verifies the purchase.
  3. The card on file is attached to a European or Indian bank, and the cardholder needs to confirm the purchase using the verification methods set in place by Stripe.

If the payment method is rejected, the reason will be displayed on the Stripe dashboard and the Centercode Account Owner will receive an email notification from Stripe (this notification may take up to 5 business days).

What should I do if my payment method is rejected?

Stripe may take up to 5 business days to process payments.

If the payment method has insufficient funds to complete the purchase, Stripe will ask for a different payment method.

If the payment method has been rejected for reasons other than insufficient funds, an email will be sent to the Centercode Account Owner with further instructions on how to proceed with completing the transaction. It may take up to 5 days to receive this email from Stripe.

How do I change the payment method for my subscription?

To change the payment method, the Centercode Account Owner will need to access the Billing Center from the Centercode Subscription Dashboard (via the Centercode Support dropdown). In the Billing Center, click the pencil icon next to the existing payment method under “Current Plan” or click “Add payment method” under “Payment Method”.

How do I manage my billing?