Connect allows Project Managers to configure their User Forums to allow Topics and/or Replies to be made via E-mail. This is intended to greatly increase the convenience of interacting with Connect Forums, as well as increase the level of User participation.

E-mail Topic/Reply Integration is available in Connect Enterprise Edition and to all Legacy customers - but is not enabled by default. Utilizing E-mail Topic/Reply requires a request to enable this feature. If you would like to enable E-mail Topic/Reply, please submit a help request and we'll get it setup ASAP.

The information that we will need in order to assist you in setting this up will be the following:

• POP server address *
• E-mail address (POP inbox)
• POP Username / Password

* This server must be accessible by our servers. This may require changes to your Firewall and/or IP White-list rules.

Notes

• This feature requires Connect Enterprise Edition.
• Reply E-mail must be "From" the E-mail address to which the notification E-mail was originally sent... notification can not be forwarded.
• Reply must be made by clicking "Reply" within the user's E-mail client. This causes your E-mail client to add a specific header to the resulting reply E-mail. This header is used to relate the reply to the original Forum post. Support for this behavior is wide-ranging since this "In-Reply-To" header has been a part of E-mail standards for a very long time.
• Once this Integration is configured for your site, you can enable the submission of Topics and/or Replies from E-mail to Forums.
• E-mail submissions to Forums (both Topics and Replies) must be sent either in plain text format (no outside code or formatting), or be sent from an E-mail client that sends both a formatted and a plain text copy (many E-mail clients do this be default, such as G-mail). This is for security reasons, as we do not want code or formatting being injected into Forums in ways that are not allowed when posting from within the system.